Russell Homes has full accreditation with the NHBC, the UK's market-leading new home warranty provider, guaranteeing buyers peace of mind with 10 years' warranty and insurance cover for their new property.
Russell Homes also abides by the standards and requirements of the Consumer Code for Home Builders.
The Code sets out the mandatory requirements which all residential developers are expected to meet when marketing and selling their homes, and in terms of their aftersales customer service. Russell Homes has pledged its support of the code which is to ensure that home buyers:
· are treated fairly;
· know what service levels to expect;
· are given reliable information upon which to make their decisions;
· know how to access speedy, low-cost dispute resolution arrangements if they are dissatisfied with the service they receive. |
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For more information about purchasers rights and what you can expect as a new home buyer, click here.
For the Consumer Guide for Builders or for more information go to www.consumercodeforhomebuilders.com.
Download the Russell Homes Buyers Guide below.
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